ServiceNow Administrator

3+ years of ServiceNow development, configuration, and administration experience

• Bachelor’s Degree in related field and /or 5+ years of experience in IT Operations

• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, JSON), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3])

• Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases

• Experience with HR Service Delivery

• Experience with Identity Management tools

• Experience with Service Portal

• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

• Experience documenting code and system processes and procedures in a clear manner

• Talent for creating team satisfaction.

• High client service ethic and a proven record in delivering exemplary client satisfaction to team

• Strong technical aptitude and understanding, including ability to quickly learn new

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6 months